Shipping Policy
At Aura Smartwatch, we value every single customer and strive to provide a seamless delivery experience. This page provides the details of our shipping policies.
Our team processes orders within 0 and 48 hrs after the order is received, excluding weekends and holidays.
Please consider that during high-volume periods, processing times may increase to 3 - 6 days. You will be receiving an email confirmation from our team once your order is shipped.
The order cut-off time will be 12:00 PM Eastern Standard Time (New York).
Our expected delivery time for domestic orders - inside UK - is between 3 - 5 business days.
For international orders - outside UK - our delivery time is between 7 - 21 business days.
Our shipping guaranteed time is 50 days. Why that much? Because we use the same policy worldwide, and some countries have a significant delay in their customs nowadays.
UK orders are delivered using Royal Mail, EVRI, Yodel, Post NL, Cainiao, 4PX among others to deliver the product.
Track your order here:
https://www.aftership.com/track
All our orders - Domestic and international - have free shipping.
Please consider that we can only change the shipping address before it ships. If you need to change your delivery address please contact us within 24 hours of placing your order.
You can contact us at support@aurasmartwatch.co.uk.
If you are not available to receive your product, the carrier may (depending on the type of delivery service and carrier):
- place the order at your front door, porch, or mailbox.
- leave a contact card for re-delivery.
If you are not able to receive the shipment on the carrier's last attempt, it will be returned to the post office.
In this case, you will have to reach out to the postal office to arrange the pick up of the product or arrange for a re-deliver.
If you cannot collect it on the arranged days, please contact us so we can arrange a reshipment.
Please note that you can cancel your order as long as it has not been dispatched. If your order has already been dispatched, please refer to our refund policies.
Please refrain from receiving the parcel from the courier if you notice that the parcel is damaged and get in touch with our customer service.
If the parcel has been delivered without your presence, please contact customer service immediately
- First In Line (if applicable)
When First In Line is purchased, we will move your order to the top of the list for processing. At checkout, you may opt-in to have your order skip the waiting line and get processed faster.
Unfortunately, this service is non-refundable since it's paid to logistic teams.
If you have any other concerns you can contact us at support@aurasmartwatch.co.uk or by clicking here
11 Allens Lane, Poole. BH16 5DA, United Kingdom | UK Warehouse Address
539 W. Commerce #1789, Dallas TX 75208 | US Mailing Address