Let's get in touch!
Address
UK: 11 Allens Lane, Poole, BH16 5DA, United Kingdom
USA: 539 W. Commerce #1789, Dallas TX 75208
Email Us
support@aurasmartwatch.co.uk
Shipping Policy
- Processing Time:
Our team processes orders within 24-48 hours (excluding weekends and holidays). During busy periods, processing may take up to 3-5 days. - UK Shipping Times:
Expected delivery time for UK domestic orders is 3-5 working days after dispatch. - International Shipping:
International delivery times are typically between 7-21 business days, depending on the destination and customs process. - Carriers:
We use reliable UK carriers including Royal Mail, Evri, and others to deliver your order safely. - Track Your Order:
Once shipped, you will receive an email with your tracking number and a link to track your parcel.
Returns and Refunds Policy
Returns Window
We offer a 30-Day Money-Back Guarantee. You have 30 days from the delivery date to return your item(s).
How to Return
- Do NOT return products to the place of purchase.
- Email us at support@aurasmartwatch.co.uk with the following details: Order number, item description, and reason for return.
- We will reply with the authorised return address and simple instructions.
Refunds
- Once your return is received and inspected, we will notify you of the refund status.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-12 business days for the credit to appear in your account.
- Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping paid by the company will be deducted.
